hidden

Information we collect

• Account data: name, contact details (phone, email), date of birth, address.
• Subscription data: selected plan, start/end dates, status, add‑ons.
• Payment and invoice data: billing address, masked card details/token, transaction IDs, invoice numbers, payment status, and history.
• Usage data: interactions with our site/app, device info, approximate location (from IP), and analytics events.
• Communications: queries, support requests, and feedback you provide.

How we use your information

• To create and manage your member account.
• To provide, renew, pause, or cancel subscriptions and related services.
• To process payments, generate invoices/receipts, and handle refunds or chargebacks.
• To send transactional emails/SMS about payments, invoices, and plan status.
• To improve our Services, prevent fraud, ensure security, and comply with legal obligations.

Payments and invoices

We use trusted third‑party payment gateways to process card and UPI payments. We do not store your full card numbers or CVV on our servers. Payment processors handle secure authorization and return a token/transaction ID that we use to record invoices and payment status. Keep your account credentials confidential and notify us immediately of any suspected unauthorized activity.

Legal bases for processing

• Contract: to provide your membership, subscriptions, and related services.
• Legitimate interests: to secure our platform, prevent misuse, and improve our offerings.
• Consent: for optional communications or analytics where required by law.
• Legal obligation: to maintain tax/financial records (invoices, receipts) and comply with applicable laws.

Sharing your information

• Payment processors and banks for payment execution and refunds.
• Cloud hosting, analytics, and customer support tools that help us operate the Services.
• Professional advisors (e.g., auditors, accountants) and authorities when legally required.
• We do not sell your personal information.

Data retention

We retain account, subscription, and invoice records for as long as you maintain an account and as needed to provide Services. Financial records may be retained for a longer period to meet tax and regulatory requirements. When no longer required, data is securely deleted or anonymized.

Security

We implement technical and organizational measures to protect your data, including encryption in transit, access controls, and regular monitoring. No method of transmission or storage is 100% secure; please use strong passwords and enable available security features.

Your rights

• Access, correct, or update your personal information.
• Request deletion, restriction, or portability, subject to legal exceptions.
• Opt out of non‑essential communications at any time.
• Lodge a complaint with a relevant data protection authority if applicable.

Children’s privacy

Our Services are not directed to children under the age where consent is legally valid without parental approval. If you believe we have collected data from a child without proper consent, contact us to request deletion.

Changes to this policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the latest changes. Continued use of the Services after changes means you accept the updated policy.

Contact us

For privacy questions or requests, please visit our Contact Us page or call us at +91 9091300007 / +91 9091400007. Address: 165, CHOMU ROAD, PRATAP NAGAR VISTAR B, Jaipur, Rajasthan, 302039.